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Can't get the game to run on a laptop

Marae
Midshipman
Posts: 1
Joined: Thu Jan 10, 2019 3:47 pm
Sweden

Can't get the game to run on a laptop

#1

Post by Marae » Sun Feb 03, 2019 6:14 pm

I've been trying to get the SR client to run on my fiancees laptop the past couple of days. I'm able to log on to the character select sreen but as soon as I try to connect to the game I get an error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SWGEmu.exe
Application Version: 0.0.119.798
Application Timestamp: 425ed458
Fault Module Name: SWGEmu.exe
Fault Module Version: 0.0.119.798
Fault Module Timestamp: 425ed458
Exception Code: 80000003
Exception Offset: 006a1e3f
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789



I've tried everything I can think of and searched for answers online but so far nothing works. The laptop itself isn't great but should be more than powerful enough to run this game.

Any ideas?

rokaro
Junior Flight Officer
Posts: 6
Joined: Fri Feb 22, 2019 11:07 pm
United States of America

Re: Can't get the game to run on a laptop

#2

Post by rokaro » Sun Feb 24, 2019 6:31 pm

Hello!

I am getting the same error on startup. However, yesterday I was in the game with no problems. Now, I get the APPCRASH that you are experiencing.
Hopefully someone has an idea about how to fix this.

Good Luck!

User avatar
Tyclo
Developer
Posts: 137
Joined: Mon Jan 01, 2018 10:08 pm
Location: Las Vegas, NV
United States of America

Re: Can't get the game to run on a laptop

#3

Post by Tyclo » Mon Feb 25, 2019 1:12 am

rokaro wrote:
Sun Feb 24, 2019 6:31 pm
Hello!

I am getting the same error on startup. However, yesterday I was in the game with no problems. Now, I get the APPCRASH that you are experiencing.
Hopefully someone has an idea about how to fix this.

Good Luck!
Hi Rokaro,
Has anything changed since the first time you played and today? Windows Update? Graphics Driver Update?

Can you post or PM the APPCRASH you are getting?

Navigate to your installation folder and try running SWGEmu.exe directly, do you still crash?

Try resetting your in game options by opening the launcher and clicking "SWG Options," then select "Reset in-game options." See if the game now runs.

Also try some of the optimization suggestions here: viewtopic.php?f=14&t=275
ree

rokaro
Junior Flight Officer
Posts: 6
Joined: Fri Feb 22, 2019 11:07 pm
United States of America

Re: Can't get the game to run on a laptop

#4

Post by rokaro » Mon Feb 25, 2019 5:25 am

Hi Tyclo and thanks for responding!

Here is the error I get, after going through the various logon displays, and watching the final radial go around ...

Problem signature:
Problem Event Name: APPCRASH
Application Name: SWGEmu.exe
Application Version: 0.0.119.798
Application Timestamp: 425ed458
Fault Module Name: SWGEmu.exe
Fault Module Version: 0.0.119.798
Fault Module Timestamp: 425ed458
Exception Code: 80000003
Exception Offset: 006a1e3f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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I had done a virus scan earlier in the day, by the way ... had it clear out unused cookies and temporary
files before doing the scan.


I hope this helps and thanks mucho for your attention and help!

Rokaro

Ps... I loaded the copy I have here of your game onto an external hard drive to test the game on another computer I have but runs windows poorly .... the game ran on the other computer.

rokaro
Junior Flight Officer
Posts: 6
Joined: Fri Feb 22, 2019 11:07 pm
United States of America

Re: Can't get the game to run on a laptop

#5

Post by rokaro » Mon Feb 25, 2019 8:50 pm

Back to this subject:

First, I got the game to run on another computer; that computer barely runs, unfortunately. Second, I can get the game to run on this computer, from time to time; however, I experience game shutdowns which generate the above error message.

I used the setup application to try different screen resolutions ( my monitor runs 1920 X 1080 ), with or without borders, with or without borderless windows ... sometimes the game gets past the character signin display, sometimes not.

I also created a new character and the game ran ... then several minutes later the game shutdown, as before, and I am back to the character selection point and then it stops.

Any help is appreciated.

In game characters are Rokaro Ofe Bajaron

Thanks mucho!

Rokaro

rokaro
Junior Flight Officer
Posts: 6
Joined: Fri Feb 22, 2019 11:07 pm
United States of America

Re: Can't get the game to run on a laptop

#6

Post by rokaro » Tue Feb 26, 2019 9:47 pm

Hi Folks!

The latest information on this login problem ...

I think it has something to do with my copy of Win 7. Yesterday, for most of the day, I repaired an older computer that had a trashed Win 10 on it .... after all the complete reset and new Win 10... I was able to run your server game without problems.

Thanks for your patience, folks ...

I am looking forward to seeing you folks in-game!


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